What’s your Golden Rule?

I’m pulling together a plan for a new suite of compliance modules which have to be published a lot quicker than I’d like. So as part of this plan I need to educate a range of  SME’s and get them onboard with my philosophy quickly.

Here’s my draft..

“You agree to partner with us in a modern approach to compliance training. You agree with the following principles:

·        Learning is not an event it’s a process

·        Multiple choice tests only demonstrate short term memory recall

·        Compliance training should be more than a box ticking exercise

·        Compliance training can deliver improvements and savings to the business which can and should be measured

·        Compliance training does not have to be arduous for the participants

Golden Rules:

1.     To change people’s behaviour you must first convince them of the need to change.

2.     Training must be tailored to different groups even though this takes longer to develop. The needs of the Sales team are not the same as the needs of the Facilities team.

3.     There is no point in assessing people’s ability to recall facts they read three, or four slides ago.

4.     Job aids that people can find and use intuitively are more effective than expecting people to memorise policies and documents.

5.     Realistic scenarios can help people to practice the behaviours we want them to adopt in a safe environment and show them the consequences of their decisions and actions.

6.     We can move compliance beyond box ticking to improve capability and competence.”

What else would you include? Have you created anything similar in your organisation. It would be particularly interesting to hear how vendors address this issue, or do you just give them what they want?

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